My father was born in a small town in the US. He wasn't sure what he wanted from1, but something told him to 2 and begin a new adventure.
He began that adventure traveling to cities in the US before going on to Australia, New Zealand and the Philippines. He took my mother and us three daughters with him and went wherever the road 3 him.
It's easy to feel 4 when you're on the road. We made lots of new friends on our trip — most of them are mechanics, since we often 5 hours in repair shops. But that was a way much 6 than sitting by the roadside while waiting for the engine to 7 when it was 40℃ outside.
Getting along well sometimes seemed 8. There were always a lot of 9, especially among us back-seat passengers about who had to 10 in the middle. But even if it was hard, we learned a lot about 11. When we were traveling in the Philippines, we drove to Quezon City one day. It should have been an hour's drive but was nearly three thanks to bad roads and 12 traffic. "Did you put our suitcases in the car?" my father asked my mother as we arrived there. From the back seat, we saw her 13 turn toward my father. "No," she said. "I thought you did." That was how a seven-hour car trip turned into a 16-hour one, which was mostly spent in 14.
On occasions like that, we had to learn to let go of our anger because we were 15 in a rolling box with the same people for the rest of the 16. Even if I sometimes felt like opening the car door and 17 one of my sisters out, I kept my feelings to myself.
This is why road trips were like 18 universities to us. We 19 our PHDs(博士学位) in how to get along with other people just by traveling in our old car.
If we were 20 given a second chance at life, we would do it all over again. Only this time would I put the suitcases in the car myself.
Once, a professor held a test on his students. The professor started with the following question, “Now,1 you are going to cut trees on a hill. One of the trees has a big 2 while the other's small. Which will you cut?” The question got a quick 3, “Of course the big one! No need to4 .”
The professor5, “The big tree is a poplar（白杨）6seen everywhere, while the small one is a Korean pine. Consider again?” A second7brought students more sense: a Korean pine is much more8than the poplar, so they changed their decision. “9 we'll cut the pine. The poplar isn't worth our10.” Smile still11on the professor's face. “But the pine's trunk is less12than the poplar.” Rather puzzled, they became13, then said, “While, we'll cut the poplar.” The professor gave more detail. “14the poplar is straight, the trunk became empty within. Then what's your choice?”
Finally one of the students lost his15and said, “Professor, you have asked a series of questions leading us to change our answers16. What do you want to 17 after all?”
The professor's smile18. He said, “Why none of you ask me for what purpose to cut the tree? Though my questions 19all the way, they are decided by one thing: your20to take the action. If it aims at making handicraft articles you may cut the pine; if you just want to have some firewood, you'd better cut the poplar.”
In March 2007,I was recovering from an operation for breast cancer and going through a terrible time. I spent my days at home1everything to myself. Then one of my colleagues suggested2“Why don't you pick a couple of days and go to Ireland and escape?” I3the tip.
The trip was fun, but when I got on the4to go home ,I wasn't feeling well. My plan was to sleep for the5journey, but the guy next to me looked good-hearted for a conversation6he had kind eyes.
“I had an operation,” I said7'I had breast cancer.' 'He paused for a moment and said,“ What's wrong with that? Breast cancer is just a small8of you, like going to college or getting married.”
I could feel my eyes9up with tears.
“Don't think too much of your problem,” he said. “Instead, think about how many people you could help.”
I had tears coming down my face, and said, “I can't10I'm crying in front of you, I don't11know you.”
“Look, you have a12in life,” he said. “You can either13your things deep in your pockets and take them to your grave, or you can help someone.”
I've always been a very14person, and aside from the few people who needed to know, I'd kept my illness secret. I didn't want to be15by my weakness.
But this man, whose name was Ken Duane, showed me that my illness gave me16-because it gave me the ability to17someone else's load. I decided at that moment that I was going to try to help others by sharing my story18,in hopes of inspiring those who were in the same or similar situation. Later that year, I talked about my illness and my19with Ken on air.
I am forever20that I never took a nap on that flight over the Atlantic.
No one is born a winner. People make themselves into winners by their own 1.
I learned this lesson from a(n) 2 many years ago. I took the head 3job at a school in Baxley, Georgia. It was a small school with a weak football program.
It was a tradition for the school's old team to play against the 4 team at the end of spring practice. The old team had no coach, and they didn't even practice to 5the game. Being the coach of the new team, I was excited because I knew we were going to win, but to my disappointment we were defeated. I couldn't 6 I had got into such a situation. Thinking hard about it, I came to 7 that my team might not be the number one team in Georgia, but they were 8me. I had to change my 9about their ability and potential.
I started doing anything I could to help them build a little 10 .Most important, I began to treat them like 11 .That summer, When the other teams enjoyed their 12 ,we met every day and 13passing and kicking the football.
Six months after suffering our 14on the spring practice field, we won our first game and our second, and continued to15.Finally, we faced the number one team in the state. I felt that it would be a 16for us even if we lost the game. But that wasn't what happened. My boys beat the best team in Georgia, giving me one of the greatest17my life！
From the experience I learnt a lot about how the attitude of the leader can 18 the members of a team. Instead of seeing my boys as losers, I pushed and19them. I helped them to see themselves 20 ,and they built themselves into winners.
Winners are made, but born.
About twenty years ago, Jan Carlzon had just been named the CEO of Scandinavian Airlines. His company was in trouble. They had just been 1 by a consumer poll（民意测验）as the 2airline company in the world. Last in 3, last in dependability（可靠性）, and last in profits as a percentage of sales. Yet, one year later, in the same poll, they were ranked number one in all three4. What happened?
Carlzon had decided to 5 what he thought was the most 6 issue—serving the customer. He wanted to keep it simple: Identify every contact between the 7 and the employees, and treat that contact as “a moment of truth”.
He set out to let his people know the importance of that 8—the captain, the ticket agent, the baggage handler, the flight attendant. “Every moment, every contact,” he said, “ must be as pleasant, and as 9 as possible.” He figured that he had about ten million customers each year, and 10 each customer made contact with five of his people for 11 fifteen seconds each time.12, in his mind, these fifty million contacts, fifteen seconds at a time, would13 the fate of his company.
He set out to14 his vision（愿景）with his twenty thousand employees. He knew the key was to empower（授权）the front line. Let them make the decision and take 15, because they were employees of Scandinavian Airlines during those fifteen seconds. He then had twenty thousand people who were inspired and16 to go because they paid special attention to one important thing—making every moment 17.
From the story we can see that a leader's job is to 18the future and see the organization, not as it is, 19 as it should be. Only by fulfilling his 20can his men achieve his goal.
In one of my college classes, we were required to do an act of kindness. My project included 1 lunch for an elderly person. When I 2 the elderly person with the food I cooked, it never 3 me that it would result in a new friendship and the discovery of a 4!
The person I visited was Bill, who was unable to 5 much. A nurse came regularly to help him move to and from the wheelchair because he has no 6. Bill said he was delighted to see me and it was a 7 for him to eat a meal with me because he usually eats 8. He said the food was great, but he enjoyed having 9 even more than the food.
Bill had had a 10 life when working on the railroad and had many 11 stories to tell about his travels to many places. I was 12 a trip because of his stories. I had once 13 about traveling by train. However, I would 14 be going by train after meeting Bill.
Perhaps the biggest 15 of this project was that I suddenly realized that I am 16 of working with the elderly. Spending time with them was fun — they have so much life experience to 17. On the one hand, I am a good 18. On the other hand, older people want someone to know their inner world, so it is a perfect 19. I decided to focus my studies on the 20. Hopefully in the future, I will work with them to help even more people like Bill.
The Cost of Dishonesty
David began studying in Germany two years ago. The college was a little far from 1 he lived, so he had to take the 2 every day. This clever student soon found it was 3 to escape buying subway tickets, 4 he often went and returned without a ticket to 5 money. As a result, he had been caught with no 6 in the subway four times but he 7 took them to heart. He thought what he should pay more attention 8 was his study. He did work very hard in the last two years and graduated with 9 grades a month ago. Everyone, including David 10, thought he would get a good job easily in Germany and have a bright 11. He went to a big local company 12. But to his surprise, he was not 13 given his chance for an interview! He then went to 14 famous company, only to receive the same treatment. When he was 15 a third time, he couldn't 16 telephoning the company to ask why they didn't 17 him. The answer was simple, "We don't offer jobs to 18 people in Germany!"
Being dishonest may bring us something useful sometimes, but the truth will 19 sooner or later and the cost is high. So remember, 20 is the best policy (策略).